Earlier this year,a California court ruledthat Facebook had to refund parents for their kids accidental in-app purchases.
Heres how to get your money back.
Youll have to report the problem, request your refund, and customer service rep will review your request.
There are a few ways to do this.
First, you might do it directly from Apples website via theirReport a Problempage.
), then hit the Report a Problem button next to the item.
you’re able to also enter the Report a Problem page from iTunes.
Scroll down to view your purchase history then hit See All and find the app youre looking for.
You should see aReport a Problemlink next to the Item.
you’re able to even request a refund within 48 hours of the purchase.
If you have an unauthorized purchase on your account, youll usethe same formto request your refund.
In some cases, they also refund movie and music purchases made within 7 days.
For now, though, theyre reviewing each case individually.
In the meantime, you’re able to still request a refund.
Facebook has aPayments Support pagefor in-app purchases, including games purchases.
When you navigate to the page, ensure youre logged into your account, and snag the appropriate category.
Once you grab the item, youll see a dropdown of issues you might select.
Just follow the instructions, choose your method of payment, and enter a brief description.
Facebook will ask for your desired resolution, youll select Refund of relevant charges, then hit send.
To do this, visit theirCustomer Support page hereand check that youre logged in with your Microsoft Account ID.
In the Apple Store, this info is under the Description section on the app page.
Its a long shot, butsome developers will offer a refundvia PayPal or at least a credit.
Illustration by Sam Woolley.
