If you recently booked a British Airways SEA-LHR award ticket through American Airlines, you may be eligible for a fuel surcharge refund.
AsThe Points Guyexplains:
The discrepancy seems to involve the Seattle (SEA) to London Heathrow (LHR) route.
British Airways recently lowered its carrier-imposed surcharges to $65, but it would seem that AA failed to update the new lower rate in its award booking system, charging a carrier-imposed fee of $225 instead.
In other words, some people who used their airline rewards to book a British Airways SEA-LHR ticket through American Airlines got overcharged.
When Gary Leff ofView From the Wingasked American Airlines about the surcharge discrepancy, he got an apology and the following response:
Our teams are working to correct the amounts now, and of course were also working to update our processes to prevent future recurrences.
In addition, we are reviewing our data to identify any customers who may have purchased a ticket at the incorrect amount, and well be proactively reaching out to them with a refund of the difference.
It may take a few weeks for American to contact all of their customers, so check your SEA-LHR award tickets to see how much you paid in carrier-imposed surcharges and whether you should anticipate a refund.
(If you flew SEA-LHR without using awards or miles, this surcharge issue shouldnt apply to youbut feel free to check your ticket anyway.)
If you believe you are eligible for a fuel surcharge refund and you dont hear anything from American in the next few weeks, it might be worth reaching out to them.
Go ahead and put it on your calendar now, so you wont forgetand then if you dont need to contact American, you might alwaysdelete the reminder.
